With discrete contracts and long-standing customers, news from Jack Richards & Son can seem a little slow by comparison with some of the ‘noisier’ companies in our industry. Traditionally, we don’t like to shout about our own achievements, preferring to keep our successes between ourselves and the customers who inspire us to achieve them. However, recent points of note are shown below for the sake of general information:

Jack Richards right 'on track'

National transport and logistics business, Jack Richards & Son, has developed a new bar code tracking system designed exclusively for its european-wide Palletways and logistics division, operated out of its headquarters in Fakenham,Norfolk.

Dominic Purslow and Darren Besant head up the division that serves businesses and private individuals with thousands of small and large consignments every day. The pair had identified a need for a more intuitive system that would give warehouse and fork lift drivers a much more immediate level of consignment recognition.

Dominic Purslow said, “We palletise a huge variety of loads, from a quarter size pallet for a householder with a large item that’s too expensive using normal parcel carriers, right through to multiple pallets for business customers exporting across Europe. So clear and immediate identification as those loads arrive into our dedicated warehouse is a real benefit – to us and our customers.”

In conjunction with specialist software company, eDatachase, a system was devised utilising the simplicity of immediately available off-the-shelf equipment, combined with small but significant technical changes. The result is the ability for every consignment coming into the Jack Richards facility to be scanned accurately and that information to be shared instantly across the business. Dominic Purslow explained, “The ability to scan freight simply and accurately, and at the same time deliver a clear, easy to read display right across the business means the chance of identification error is significantly reduced. The opportunity for communication error is also minimised, giving us a much higher level of accountability and a resulting high level consistency service.”

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