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Driver Controller – 4 days on 4 days off.

Established in 1956 we have continually expanded with a fleet of over 300 vehicles and over 500 general haulage drivers.

Due to additional workloads and continued growth, we are looking to recruit now for our Fakenham, Norfolk depot – A Traffic Controller.

Although previous experience within a traffic office environment is not required, an interest in Road Transport or Logistics would be an advantage.

Location: Fakenham, Norfolk.

Shift Pattern: 4 days on, 4 days off – 07:00 – 19:30 with a 30 minutes unpaid lunch break.

Salary: £20,000 with an additional £2,000 bonus. 

Day-to-day duties could include:

· Answering inbound calls from both drivers and customers.

· Monitoring drivers working hours and driver activity by the hour.

· Allocating drivers jobs efficiently.

· Proactively dealing with driver’s issues relating to customer deliveries.

· Reporting updates directly to our customers, building strong customer rapport.

· Reporting vehicle faults promptly to the workshop, assisting with booking MOT’s and services.

· Advising drivers both in person and over the telephone,

· Making back-up plans to cover changes in circumstances,

· Using computer software packages for booking delivery times, checking to ensure accuracy with details.

· Efficiently communicating with the Traffic Team on updates and issues.

Key Skills Required:

· Good customer service and communication skills,

· Confident approach to handling inbound and outbound calls.

· Problem-solving skills and the ability to adapt plans.

· Strong geographical knowledge of the UK.

· Comfortable with using IT, computer imputing, updates, times and notes etc.

Must be able to cope with a very fast-paced working environment in a busy office.

Please note: Our Traffic office is open 365 days a year, 24 hours a day.

Candidates/Applicants who have not heard from us by 5th February 2021 should consider themselves unsuccessful on this occasion.

Please provide a CV and brief covering letter via Indeed or visit our website at https://www.jackrichards.co.uk/jobs to complete an application form.

We advertise our vacancies to attract candidates and not agency suppliers. If we need assistance from a recruitment agency we will then contact suitable agencies, local to the area we are recruiting in.

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